J & J Healthcare Ltd - Sole Importer of Amaeyya & Prohall in Mauritius
Welcome to our FAQ section! Below you’ll find answers to the most common questions about our products, website purchases, and delivery process. If you don’t find your answer here, feel free to reach out to us via our contact page.
🛍 About the Products
1. What are Amaeyya products?
Amaeyya offers a premium range of skincare and wellness products, combining natural ingredients with advanced formulations. From facial serums to body care, these products are crafted to nourish, rejuvenate, and enhance skin health.
2. What is Prohall?
Prohall is a globally respected Brazilian brand known for its high-performance haircare solutions, including keratin treatments, smoothing systems, masks, and professional salon products.
3. Are these products suitable for all hair and skin types?
Yes. Both Amaeyya and Prohall offer formulations for different hair and skin types. Please refer to individual product descriptions or contact us for personalised advice.
4. Are your products authentic?
Absolutely. J & J Healthcare Ltd is the sole authorised importer of Amaeyya and Prohall in Mauritius. All products are 100% genuine and imported directly from certified manufacturers.
5. Do you offer professional salon sizes?
Yes. We offer both retail and professional salon-size formats for selected products, especially from the Prohall range.
🛒 Ordering & Sales Process
6. How can I place an order on the website?
Simply browse our product pages, select the items you wish to buy, and add them to your cart. Once ready, proceed to checkout and complete your order by following the secure payment steps.
7. What payment methods do you accept?
We accept Internet Banking such as bank transfers and JuiceByMCB and Cash on Delivery. All payments are processed securely.
8. Can I buy products without creating an account?
Yes, you can checkout as a guest. However, we recommend creating an account for a faster checkout, order tracking, and exclusive promotions.
9. How long does delivery take?
Orders are typically delivered within 2–5 business days across Mauritius, depending on your location and stock availability.
10. Do you charge for delivery?
Yes, a small delivery fee applies, which is calculated at checkout based on your location. But orders above Rs 3000 are free of charge for deliveries.
🔄 Returns, Support & Safety
11. What if I receive the wrong or damaged product?
Please contact us within 48 hours of delivery with photos of the issue. We’ll arrange for a replacement or store credit.
12. Can I return an opened product?
Due to hygiene and safety standards, we do not accept returns on opened or used products unless they are faulty or sent in error.
13. Are patch tests recommended?
Yes. We advise performing a patch test before using any new skincare or haircare product to ensure there’s no sensitivity or allergic reaction.
14. Where can I get more information on product usage?
Product usage instructions are provided on each item’s label and our website. You may also contact our customer care team for expert guidance.
📲 Need Help?
If your question isn’t listed above, please reach out to us directly:
- 📧 info@jjhealthcareltd.com
- 🌐 www.jjhealthcareltd.com
- 📞 +230 5 943 4000
we believe that true beauty begins with nature. That’s why we are proud to bring the finest organic and natural cosmetic products to the people of Mauritius. Our mission is simple — to connect you with premium beauty solutions that prioritize your health, the environment, and exceptional results.